Last updated: [DATE — confirm when finalized]
1. Who we are
The Human Element (“we”, “us”) is a communication and confidence coaching business operated by Perry Griffin in Ontario, Canada. You can contact us at info@humanelementteam.com. We are responsible for personal information we collect and handle in connection with this website and our services.
2. What we collect
- Information you give us: name, email, phone (if provided), company and team size (corporate enquiries), your answers to intake questions (such as your communication goals and challenges), and messages you send us.
- Booking information: appointment details handled through our scheduling provider (Calendly), including your time zone and any answers you provide.
- Payment information: payments are processed by Stripe. We do not see or store your card number. We receive confirmation of payment, the amount, the service purchased and your email.
- Coaching records: notes about your goals and progress that help us coach you effectively.
- Website usage: if enabled, privacy-focused analytics (Plausible) that count visits without using cookies or tracking individuals across sites.
3. How we use it
- To respond to your enquiries and provide the services you request.
- To schedule sessions, process payments and send confirmations, reminders and receipts.
- To send coaching follow-ups (such as session recaps and practice exercises) you have asked for.
- To understand which services are useful and improve them, using aggregated information wherever possible.
- To meet legal, tax and accounting obligations.
We do not sell your personal information. We do not send unsolicited marketing email. We only send commercial messages with your express consent, with clear identification of us and an unsubscribe option, consistent with Canada’s Anti-Spam Legislation (CASL).
4. Consent
When you submit a form we ask for your consent to contact you about your request. You can withdraw consent at any time by emailing us, subject to legal or contractual restrictions. Withdrawing consent may mean we can no longer provide some services.
5. Service providers and where data is stored
We use trusted providers to run the business, which may process your information on our behalf: [Calendly (scheduling)], [Stripe (payments)], [Resend or similar (email)], [Supabase or similar (database)], [Vercel (website hosting)], [Google (Calendar/Meet)], and [Plausible (analytics)]. Confirm the final list before launch. Some of these providers store or process data outside Canada, including in the United States, where it may be accessible to courts and authorities under local law.
6. Retention
We keep personal information only as long as needed for the purposes above or as required by law — for example, [financial records for 6 years; coaching notes for X months after your last session — confirm]. We then delete or de-identify it.
7. Safeguards
We use reasonable technical and organizational safeguards, including encrypted connections, restricted access to client records and keeping payment card data with Stripe. No system is perfectly secure; if there is a breach that poses a real risk of significant harm, we will notify affected people and report as required by law.
8. Your rights
You may ask to access the personal information we hold about you, correct it, or withdraw consent. Email info@humanelementteam.com and we will respond within the time required by law. If you are unsatisfied, you can contact the Office of the Privacy Commissioner of Canada.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from children.
10. Changes
We may update this policy and will post the new version here with a revised date.